All-Inclusive Versus American Plan

All-inclusive resorts by Kelly Monaghan All inclusive (AI) resorts are a great product to sell and for many of the same reasons that cruises are a great product to sell. They have brand recognition. They offer terrific support to their travel agent partners. There a fewer additional expenses to keep track of, making budgeting much…

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If Fams Are Work Does That Make You An Employee?

Fams are work, so are you an employee? by Kelly Monaghan Fams are sometimes thought of as one of the great perks of being a travel agent, 
and no doubt about it, fams can be fun, especially when you have a chance to 
meet and compare notes with other agents. But make no mistake, fams…

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Books For Travel Agents To Give As Gifts

By Kelly Monaghan One of my goals at any of the Home-Based Travel Agent Forums I attend (which are a lot
 of fun, by the way!) is to educate travel agents on the value of remembering 
clients with inexpensive gifts, either as bon voyage presents or as holiday or
 birthday gifts. I don’t know if…

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New Version of the Home-Based Travel Agent Success Course

by Kelly Monaghan A few weeks ago, I notified those of you who have invested in the Home-Based Travel Agent Success Course, that the latest update has been posted to the password-protected section of HomeTravelAgency.com. I am repeating the news here because a good number of the emails we sent out “bounced.” That is, the…

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Best. Document. Delivery. EVER!

Best document delivery by Kelly Monaghan Delivering travel documents to your clients offers a great opportunity for travel agents to win share of mind with their clients. Many agents do a little something to make the occasion special. They hand deliver them. They add a nice gift. They take the client out for lunch. Here’s…

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Getting Your Clients To Ground Zero in New York City

Ground Zero New York City by Kelly Monaghan Have clients heading for New York? If so, a visit to the Ground Zero memorial in lower Manhattan will no doubt be high on their list. Unfortunately, they are likely to be disappointed. You see, while there is no admission fee and the memorial is open to…

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Selling Late Season Alaska

Selling late season Alaska by Kelly Monaghan It is conventional wisdom that the last sailing of the Alaska season (roughly mid-September) is not the ideal time to head into the Inside Passage and many travel agents will reflexively steer clients to earlier dates. However, there are reasons some of your clients may be interested in…

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QR Codes for Travel Agents

QR codes for travel agents by Kelly Monaghan You’ve probably seen a QR code, even if you have no idea what it is. QR codes
 are those funny looking square symbols that look like miniature examples of 
black and white “op art.” You’ve probably seen them in newspaper or magazine 
ads or on signs in…

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Credit Checks and Home-Based Agents

Credit checks and the home-based travel agent by Kelly Monaghan I received this question from a potential home-based agent: I emailed a potential host agency and they just emailed me back. They said that I had to be “bondable” and submit to a credit check. I don’t own anything and I have bad credit. Does…

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Ship Inspections at the HBTA Forum in Boston, Oct 20

by Kelly Monaghan One of the neatest things about regular home-based travel agent conventions like the Home-Based Travel Agent Forum being held in Boston from October 17 to 19 is the chance to visit cruise ships that perhaps you’ve never had the opportunity to sail on. This time around RCL’s Explorer of the Seas and…

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