Why You Should Do It With Your Spouse

Spouse travel agent? But of course! By Kelly Monaghan Maybe you are just considering getting into the travel business or 
maybe you’ve taken my course and your career is well under way.
 Either way, I’d like to ask the married folks among you whether
 your spouse is in the business with you. And if not,…

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Getting The Word Out About Your Travel Agency Blog

By Kelly Monaghan If you have a blog (and if you don’t perhaps it’s time to ask yourself, “Why not?”), you may be waiting patiently for your readership to increase. Perhaps you’re even hoping your blog will “go viral.” Maybe you should be a little more proactive. There are many ways to do that, but…

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Was Your LinkedIn Account Hacked?

By Kelly Monaghan As you may know, LinkedIn has announced a major breach of its users’ passwords. Some 6.5 million passwords have apparently been compromised and posted on a notorious hacker site.. If you use LinkedIn to forge deeper relationships with BDMs and others in the supplier and distribution community (and if you don’t, it’s…

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Travel Agents Aren’t Back. They Never Went Away!

Travel agents back By Kelly Monaghan Recently, the New York Times’ Travel Section splashed across its front page the banner headline “Are Travel Agents Back?” It was a welcome article for those in the industry, I suppose, because it recognized the not inconsiderable value that knowledgeable travel agents provide their customers. It also represented a…

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A New Look On Facebook

Facebook timeline has a new look By Kelly Monaghan After much wailing and gnashing of teeth, we’ve accommodated ourselves to the new “Timeline” look on HomeTravelAgency’s Facebook page. Check it out: https://www.facebook.com/hometravelagency While you’re there, take a moment to click the “Like” button (it’s at the top, toward the right, just under our spiffy new…

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Please Don’t Ask

By Kelly Monaghan I’m not sure why, but recently there has been an uptick in emails from people who want me to recommend a host agency. Sometimes they just ask blind. Sometimes they want me to pick from a list of two or three hosts. Sometimes they name a particular host and want my opinion…

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What Do Travel Agents Sell?

By Kelly Monaghan As you may have guessed, it’s a trick question. The obvious answer is that travel agents sell travel or, to be more precise, travel products like cruises, tours, hotels and so forth. True enough, but let’s look a little deeper. Some people, who recognize the nature of this “trick” question will say…

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Travel Agents vs. The Internet – Guess Who Wins?

Here’s an article worth reading. The New York Times, the “Grey Lady,” the “Newspaper of Record,” which has long been a cheerleader for the “you can do everything faster, better, cheaper on the Internet” crowd, has finally discovered what a lot of us have known for years: If you want good information and the best deal possible, contact a knowledgeable specialist travel agent.

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What Can You Say About That Bad Fam (If Anything)?

Bad fam trip? Careful what you say. by Kelly Monaghan In earlier articles on the subject I mentioned that you are on a fact-finding mission when you are on a fam. I also noted that any and all service glitches should be documented and noted. Were you placed in a room that overlooked that all-inclusive…

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The Costa Tragedy

Costa tragedy, some lessons by Kelly Monaghan The sinking of the Costa Concordia off the tiny Italian island of Giglio was a terrible tragedy. I hope the families of the victims are in your prayers as they are in mine. However, I think it’s important that we keep this terrible event in perspective. Here is…

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