Please Don’t Ask

By Kelly Monaghan I’m not sure why, but recently there has been an uptick in emails from people who want me to recommend a host agency. Sometimes they just ask blind. Sometimes they want me to pick from a list of two or three hosts. Sometimes they name a particular host and want my opinion…

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What Do Travel Agents Sell?

By Kelly Monaghan As you may have guessed, it’s a trick question. The obvious answer is that travel agents sell travel or, to be more precise, travel products like cruises, tours, hotels and so forth. True enough, but let’s look a little deeper. Some people, who recognize the nature of this “trick” question will say…

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Travel Agents vs. The Internet – Guess Who Wins?

Here’s an article worth reading. The New York Times, the “Grey Lady,” the “Newspaper of Record,” which has long been a cheerleader for the “you can do everything faster, better, cheaper on the Internet” crowd, has finally discovered what a lot of us have known for years: If you want good information and the best deal possible, contact a knowledgeable specialist travel agent.

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What Can You Say About That Bad Fam (If Anything)?

Bad fam trip? Careful what you say. by Kelly Monaghan In earlier articles on the subject I mentioned that you are on a fact-finding mission when you are on a fam. I also noted that any and all service glitches should be documented and noted. Were you placed in a room that overlooked that all-inclusive…

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The Costa Tragedy

Costa tragedy, some lessons by Kelly Monaghan The sinking of the Costa Concordia off the tiny Italian island of Giglio was a terrible tragedy. I hope the families of the victims are in your prayers as they are in mine. However, I think it’s important that we keep this terrible event in perspective. Here is…

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All-Inclusive Versus American Plan

All-inclusive resorts by Kelly Monaghan All inclusive (AI) resorts are a great product to sell and for many of the same reasons that cruises are a great product to sell. They have brand recognition. They offer terrific support to their travel agent partners. There a fewer additional expenses to keep track of, making budgeting much…

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If Fams Are Work Does That Make You An Employee?

Fams are work, so are you an employee? by Kelly Monaghan Fams are sometimes thought of as one of the great perks of being a travel agent, 
and no doubt about it, fams can be fun, especially when you have a chance to 
meet and compare notes with other agents. But make no mistake, fams…

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Books For Travel Agents To Give As Gifts

By Kelly Monaghan One of my goals at any of the Home-Based Travel Agent Forums I attend (which are a lot
 of fun, by the way!) is to educate travel agents on the value of remembering 
clients with inexpensive gifts, either as bon voyage presents or as holiday or
 birthday gifts. I don’t know if…

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New Version of the Home-Based Travel Agent Success Course

by Kelly Monaghan A few weeks ago, I notified those of you who have invested in the Home-Based Travel Agent Success Course, that the latest update has been posted to the password-protected section of HomeTravelAgency.com. I am repeating the news here because a good number of the emails we sent out “bounced.” That is, the…

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Best. Document. Delivery. EVER!

Best document delivery by Kelly Monaghan Delivering travel documents to your clients offers a great opportunity for travel agents to win share of mind with their clients. Many agents do a little something to make the occasion special. They hand deliver them. They add a nice gift. They take the client out for lunch. Here’s…

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